In the process of growth and operation, enterprises inevitably encounter a series of problems such as pre-sales product explanation, after-sales problem solving, etc., customer service is born from this; as the company grows and develops, more and more customer service is defined, which is defined as cost The customer service department of the whatsapp database center is also less and less optimistic. However, with the development in recent years, enterprises have gradually discovered that customer service, as the front-line department for whatsapp database communication between enterprises and users, should not be defined as a cost center, but should be gradually transformed into value;
Redefined as a service marketing center, the concept of service management has gradually become prominent, and the whatsapp database customer service department has gradually reached a climax, and the problems faced by the customer service department are destined to be redefined and solved. 1. Customer Service Robot Solving simple and repetitive whatsapp database problems, freeing labor costs from busy work without performance, and then investing manpower in more valuable marketing transformation is a problem that companies have been thinking about; based on this, intelligent customer service robots came into being.